Jamf and TeamViewer are collaborating to bring remote connectivity solutions for Apple devices. Relaunch the SessionAfter making either of the changes in A or B, re-launch your TeamViewer connection link, you will be prompted to allow remote support then start broadcast.TAMPA BAY, Fla., J/PRNewswire/ - TeamViewer, a leading global provider of remote connectivity and workplace digitalization solutions, today announced it is now natively integrated within the Enterprise Mobility Management platform Jamf Pro.Īs part of Jamf's Apple Enterprise Management platform, Jamf offers Jamf Pro, a very popular mobile device management (MDM) solution for iPad, iPhone, Mac and Apple TVs. Configuring the Safari browser to not request Desktop sites (as is the default setting)This is a global workaround that applies to all sites requested by Safari, and not only TeamViewer.1) Go to your iPad Settings menu2) Scroll to the ‘Safari’ setting, and expand the ‘Request Desktop Website’ģ) Make sure the ‘REQUEST DESKTOP WEBSITE ON’ is not enabled for all websites, as shown belowĬ. Please continue to section C for the rest of the connection screenshots.ī. Please choose that in order route the connection to the proper QuickSupport. Requesting the Mobile SiteWhen the TeamViewer launches on the browser, there is a ‘AA’ accessible menu at the top left, which allows you to Request Mobile Website’ as shown below. This routes to the macOS app, which is the wrong platform.Workarounds (choose A or B)While we are working on a more permanent universal fix, there are two possible workarounds for this issue:A. Root causeOn iPads, the Safari browser is configured by default to request the ‘Desktop site’. After download, the package does not install and fails to connect you through. zip file for TeamViewer QuickSupport, even when you have the TeamViewer QuickSupport app already installed. GeneralThis article applies to all users with iPadOS13 or newer.When you try to launch a TeamViewer connection with the Safari browser, you may be prompted to download a. Load correct QuickSupport on iPad - TeamViewer Support
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